Privacy Policy
Last updated December 1, 2024
3. Personal Information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. This Privacy Policy does not apply to personal information that has been anonymized so that it does not and cannot be used to identify a specific user. APEXPAY takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
Provide APEXPAY Services and customer support you request; Process transactions and send notices about your transactions; Resolve disputes, collect fees, and troubleshoot problems; Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms; Customize, measure, and improve APEXPAY Services and the content and layout of our website and applications; Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and Verify your identity by comparing your personal information against third-party databases.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time, we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or APEXPAY Services may not be available to you.
We collect personal data that you volunteer on forms which you submit to us and in emails that you send to us. In addition we automatically gather details of browser types and IP addresses of the users who visit our site. We do not release this information to any outside party, except in suspected fraud cases.
We store and process your personal and transactional information, including certain payment information, where APEXPAY facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
Full credit card data is securely transferred and hosted off-site by a payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to APEXPAY staff. We store our customers' personal information securely throughout the life of the customer's APEXPAY Account. APEXPAY will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.
4. Other Policies
4.1 Correct/Update
You may request that we amend any personal data that we are holding about you which is factually inaccurate. You can contact customer support stating your wishes.
4.2 Links
This website may contain links to other sites. APEXPAY is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.
4.3 Online Payment Methods
APEXPAY is not associated with any of the trademarks which might appear visible in the Online Payment method lists or payment gateways – in this case, Paystack. APEXPAY does not itself support these payment methods, or claim to be in partnership with them. Also, services provided by APEXPAY are not authorised, approved, endorsed or sponsored by any of the payment methods we use or their respective trademark owners. Payment method listings are visible on the APEXPAY website for informative purposes only. Trademarks which might appear visible on the APEXPAY website, belong to the respective trademark owners alone.
4.4 Data Retention Policy
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted or required by applicable national laws.
4.5 Contacting The Web Site
If you have any questions about this Privacy statement, the practices, or your dealing with this web site, please contact us and your inquiry will be dealt with as soon as possible.